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  • How do I place an order on Muddy Waters 3D Art website ?
    Placing an order on Muddy Waters 3D Art's online store is quick and easy ! First, browse our selection of products and add items to your cart by clicking the "Add to Cart" button. Once you have added everything you need, click on the shopping cart icon in the top right corner and select "Checkout." Next, enter your shipping and billing information, ensuring that all fields with a red asterisk are completed. Choose your shipping method and review your order details, making any necessary adjustments. Finally, enter your payment information and click "Place Your Order" to complete the transaction. We accept various payment methods, including credit and debit cards and PayPal. Orders are made to order....we do not hold stock. If you have any questions or concerns about the ordering process or your order status, please don't hesitate to contact us on 07967 157424.
  • How long does it take for Muddy Waters 3D Art to create a customized creature?
    Since all of our creations are handmade to order, the time required to craft your unique creature can vary based on the complexity of the piece. Generally, the wait time is 5-30 days to create one of our fantastic creations. If you require a specific timeline, please feel free to call us on 07967 157424, and we will do our best to ensure your expectations are met. At Muddy Waters 3D Art, we pride ourselves on producing high-quality and detailed artworks, so we strive to create each piece with the utmost care, ensuring a stunning and long-lasting result that you will cherish for years to come.
  • Is VAT included in the sale price of Muddy Waters 3D Art products?
    Yes, VAT is included in the sale price of all Muddy Waters 3D Art products. At our online store, the listed price includes VAT, so you don't have to worry about any additional charges at checkout. We value transparency and want to make sure that our customers have all the information they need upfront, so they can make an informed purchase decision. If you have any further questions about our pricing or products, please don't hesitate to contact our customer service team.
  • Do you offer delivery options for your 3D art pieces?
    Yes, we offer delivery options for our 3D art pieces. However, we personally deliver our creatures as some need assembly in situ. We only deliver to certain areas, so please check with us before placing your order. For oversized creature orders, please contact us regarding delivery or collection. We also offer the option for you to collect your item from our workshop, but you will need to confirm if it will be fully assembled and ensure that you have the right size transport for larger pieces. We do not deliver outside of the United Kingdom but you are welcome to collect from our workshop and arrange transport to your country. Please feel free to contact us with any questions or concerns regarding delivery or collection options.
  • Can I get a refund if I am not satisfied with my purchase from Muddy Waters 3D Art?
    Unfortunately, due to the nature of our business, all orders are final as each creature is made to order. Refunds are only given if a product is faulty. Our goal is to ensure that each creature is made to the highest standards, so if you have any concerns or issues with your purchase, please don't hesitate to contact us immediately so that we can address the issue and provide a resolution. We want you to be completely satisfied with your purchase from Muddy Waters 3D Art, so please reach out to us if you have any questions or concerns about the quality of our products or the ordering process.
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